Terms & Conditions

Millennial Networks Privacy Policy

PURPOSE

Millennial Networks is committed to maintaining the highest standards of ethical and legal conduct in the collection, use, and disclosure of information about its customers and anyone visiting the websites owned and/or operated by Millennial Networks and/or its social media accounts. We consider our customers’ and users’ personal information an important subject of concern and take precautions to maintain its confidentiality.

This Privacy Policy (“Policy”) informs our customers and users about the type of information we collect, how and when it is collected, how it is used and disclosed, how long it is retained, and how customers and users can restrict the use or disclosure of their information. This Policy applies only to information collected from customers and users in their capacity as customers and users.

SCOPE

This Policy constitutes the agreement on the collection, storage, management, and disclosure of information between Millennial Networks and its customers and users. By accessing and/or using the websites owned and/or operated by Millennial Networks or the social media accounts managed by Millennial Networks, customers and users agree and consent to the practices described in this Policy, as well as the Terms of Use set forth by Millennial Networks.

INFORMATION WE COLLECT

Millennial Networks collects various types of information, including:

• Personal Information – Information provided by customers and users, such as name, email address, phone number, payment details, etc.
• Non-Personal Information – General usage statistics, website traffic data, and aggregated analytics.
• Customer Proprietary Network Information (CPNI) – Data related to customer telecom services (only used as permitted by law).
• Equipment and Log Information – Data obtained from customer devices, including device identifiers, IP addresses, and browser details.
• Network Diagnostic and Performance Information – Data collected for performance analysis and service optimization.
• Location Information – Device location data collected via GPS, Wi-Fi, and cell tower signals (users may disable location tracking on their devices).

How We Collect Information

We collect information in multiple ways, including:

• Directly from customers/users when they interact with our services, submit inquiries, or purchase products.
• Automatically through cookies, log files, and web beacons when users visit our websites or use our services.
• From third-party sources, such as credit reporting agencies, marketing data providers, or affiliates, in compliance with legal requirements.

Cookies & Tracking Technologies

Millennial Networks uses cookies and web beacons to enhance user experience and analyze website performance. Users may configure their browsers to delete or reject cookies, though doing so may affect website functionality.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect for the following purposes:

• To provide and improve Millennial Networks’ services and products.
• To process transactions, send invoices, and manage billing.
• To deliver customer support and technical assistance.
• To analyze and optimize network performance.
• To send service-related notifications, marketing communications, and promotional offers (with user consent).
• To ensure security, prevent fraud, and comply with legal obligations.

Users may opt out of marketing communications at any time.

SMS/MMS COMMUNICATIONS

Millennial Networks may use SMS and MMS messaging to communicate with customers regarding our products, services, and offers.

Opt-In & Consent

By providing a mobile phone number, users consent to receive text messages, including:

• Service-related notifications and updates
• Appointment reminders and confirmations
• Promotional and marketing messages
• Customer support communications

Opt-Out & Unsubscribe

Users may opt out of SMS/MMS communications at any time by replying STOP to any message received. After opting out, users will no longer receive SMS/MMS messages from Millennial Networks, except for essential service-related notifications.

Message & Data Rates

Standard message and data rates may apply based on the user’s mobile provider. Millennial Networks is not responsible for any fees incurred.

Third-Party Sharing & Security

Millennial Networks does not sell, rent, or share mobile phone numbers with third parties for marketing purposes. We adhere to industry regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act, to ensure user privacy and security.

Support & Contact

For assistance with SMS/MMS services, users can contact us at 787-945-2260 or email [email protected].

ADVERTISEMENTS & MARKETING

Users may see advertisements from Millennial Networks and its partners. We may share non-personal information with third-party advertisers for targeted marketing. However, we do not share personal data without user consent.

PREVENTION OF FRAUD & SECURITY MEASURES

Millennial Networks uses customer information to prevent unauthorized access, fraud, and network abuse.

COMPLIANCE WITH THE LAW

Millennial Networks may disclose personal information when required by law, legal process, or government request.

LINKS TO THIRD-PARTY WEBSITES

Our website and social media accounts may contain links to third-party websites. Millennial Networks is not responsible for the privacy practices of these external sites.

HOW WE STORE & PROTECT YOUR INFORMATION

Millennial Networks employs industry-standard encryption (SSL/TLS) to protect user data. We retain customer information only for as long as necessary to provide services and comply with legal requirements.

UPDATING CONTACT INFORMATION

Customers may update their contact information by calling 787-945-2260.

WHEN WE SHARE INFORMATION

Millennial Networks does not sell personal information. We share data only:

• With user consent
• With account holders (if applicable)
• With service providers assisting in delivering our services
• In business transfers (e.g., mergers, acquisitions)
• For legal compliance and emergency situations

YOUR PRIVACY CHOICES & RIGHTS

Customers may:
✔ Request access to their data
✔ Update or correct their information
✔ Opt-out of marketing communications
✔ Request deletion of their data (subject to legal limitations)

To exercise these rights, contact [email protected] or 787-945-2260.

CHANGES TO THIS PRIVACY POLICY

Millennial Networks reserves the right to update this Privacy Policy at any time. Changes will be posted on our website. Continued use of our services after an update constitutes agreement to the revised policy.

Effective Date: [Insert Date]

For any questions, please contact us at:
📧 [email protected]
📞 787-945-2260
🌐 www.millennialnetworks.com

Regulations applicable to the CPNI
The federal CPNI regulation adopted by the FCC, as explained below, sets the rules that telecommunications and VoIP service companies must meet regarding the use and disclosure of their customer’s CPNI. The federal CPNI regulations establish that telecommunications and VoIP service companies, such as MILLENNIAL NETWORKS, may only disclose the customer’s CPNI, via telephone or online access, when the customer provides their password. Furthermore, such regulations require that its customers specifically authorize (opt-in) the disclosure of their CPNI to third parties, affiliated or not, and to independent contractors for purposes related to marketing communications related to the services contracted by the customers.

MILLENNIAL NETWORKS maintains effective internal procedures to ensure compliance with the laws and regulations, both state and federal, aimed at protecting CPNI. MILLENNIAL NETWORKS does not disclose its customers’ CPNI to third parties without each customer’s consent, except as permitted by the rules adopted by the FCC. Should MILLENNIAL NETWORKS be interested in using its customers’ CPNI they must obtain their prior consent, which may be obtained by any of the following two methods adopted by the FCC. The first one is (i) an “opt-out” or voluntary exclusion clause and the second one is an “opt-in” or explicit participation clause.

·       When using the “opt-out” method – MILLENNIAL NETWORKS sends the customer a notice informing them that they will consider that the customer has given their approval for the use of their CPNI for commercial purposes unless the customer tells them not to do so within a period of thirty (30) days.

·       When using the “opt-in” method – MILLENNIAL NETWORKS sends the customer a notice whereby they request the customer’s specific authorization to use their CPNI for commercial purposes.

MILLENNIAL NETWORKS may obtain said consent in writing; online, through agreements that require their acceptance by clicking on the “Accept” or “Authorize” button or that term that is available at the time the customer gives their consent.

Should there be any changes of the CPNI information in their account, MILLENNIAL NETWORKS will be required to notify the customer of said changes using the communication channels adopted by the FCC regulation. The notice cannot disclose the nature of the change in the CPNI made to their customer’s account. MILLENNIAL NETWORKS is required to notify the relevant federal authorities of any violation and/or breach associated with its customers’ CPNI. Furthermore, MILLENNIAL NETWORKS is required to notify its customers regarding said violation and/or breach and keep a record of it.

MILLENNIAL NETWORKS has adopted Broadband Network Management Practices. The network management information provided here is intended to provide additional information on MILLENNIAL NETWORKS’ network management practices.

Your use of MILLENNIAL NETWORKS’ online services are subject to various terms and conditions of service, applicable to residential and business customers of MILLENNIAL NETWORKS’ Internet Access Service, the terms and conditions of which are available on our website www.millennialnetworks.com

Nothing in this document is intended to change your rights and obligations, or ours, under any of MILLENNIAL NETWORKS’ terms of service or policies. The description of MILLENNIAL NETWORKS’ Broadband Network Management Practices is for informational purposes only and may be modified at any time.

GENERAL NETWORK MANAGEMENT PRACTICES:

MILLENNIAL NETWORKS does not incur in practices or schemes of modification, filtering or prioritization in the handling of traffic that unreasonably discriminate in the transmission of legal traffic on the network. Likewise, MILLENNIAL NETWORKS does not block non-harmful legal content, ports, applications, services or equipment (subject to reasonable network management).

Traffic information is not stored, it is not disclosed to third parties, nor is it used by MILLENNIAL NETWORKS for purposes not related to the management of the network. Exception: MILLENNIAL NETWORKS requires that all “outbound” email traffic  originating from MILLENNIAL NETWORKS’ network be routed through a MILLENNIAL NETWORKS approved mail server. 

SECURITY:

MILLENNIAL NETWORKS’ Internet Access Service must be used exclusively for legal purposes. Customers may not used such service or try to use it in any way that violates the law. MILLENNIAL NETWORKS reserves the right to terminate Internet Access Service, without prior notice, in response to misuse of the service, including but not limited to: transmitting junk mail (spam, unsolicited, or unknown sender email, for commercial purposes), transmit, disseminate or make available in any material form that constitutes a criminal offense, results in civil liability or that in any other way is against any applicable law, regulation, code or practice.

MILLENNIAL NETWORKS does not exercise control over the content, quality and precision of the information that passes through the network as part of the Internet Access Service. Customers are responsible for ensuring that no “software” or “hardware” attached or attached to MILLENNIAL NETWORKS causes network degradation. Any damage caused to the network as a result of a customer not properly securing their system could result in immediate termination of service.

MILLENNIAL NETWORKS reserves the right to take action at any time to protect the integrity and operation of its network and safeguard its customers from Internet-related threats, fraud and abuse.

RULES FOR ADHESION OF APPARATUS OR DEVICES:

Customers may attach any legal device or device to the network, as long as it does not adversely affect the same or the provision of the
Internet Access Service, facilitates the theft of the service, or violates the security terms of MILLENNIAL NETWORKS. 

MILLENNIAL NETWORKS does not offer technical support to customers for the installation and configuration of third-party devices or devices. MILLENNIAL NETWORKS is not responsible for any damage, direct or indirect, caused by the installation of third-party devices
or devices.

PERFOMANCE CHARACTERISTICS:

It is the Internet Access Service using variants of the technology known as “Wireless Broadband Service (WBS), which uses the fixed line to allow the customer to browse the Internet through their Internet account, as well as send and / or receive information electronically through the client’s email address and / or company domains The speed of the service will be offered under the plan chosen by the client in the geographical areas where it is technologically feasible.

COMMERCIAL TERMS:

For information about our services and prices, please visit our website www.millennialnetworks.com and select from the menu. Prices may be subject to change without prior notification.

CONGESTION MANAGEMENT:

Broadband is provided on a line basis and not on a computer basis. The speed of the service may vary due to network or Internet congestion, the configuration of your computer, the use you make of the service, the condition of the interior wiring of your residence or business, among other factors.

COMPLAINTS: